Our 6-Step Service Guidelines

If you are traveling and require service, please follow these 6 steps:

Step 1

Contact the RV Care dealership where you purchased your RV so they can help locate the nearest RV Care location and notify them of your arrival. If you can't reach your RV Care dealership, visit our dealers' page.

Step 2

Upon arrival, show your RV Care Customer Care Promises card to identify yourself as an RV Care customer. If you lack the card, staff will either contact your original dealership or search the Customer Look-Up System to verify your status.

Step 3

Before repairs begin, the dealership will prepare an estimated price and contact your RV Care dealer to confirm warranty coverage. They will prioritize scheduling and efficiency to complete your repairs quickly.

Step 4

If the dealership cannot complete all needed work, they will locate local specialty services to get your vehicle road-ready.

Step 5

For repair costs, the dealer will verify manufacturer warranty or extended service protection coverage. If there is no warranty coverage, as the owner, you will be responsible for covering the repair costs.

Step 6

If repairs cannot be completed same-day due to missing parts or other issues, the dealership will assist in finding local accommodations and transportation.

Close to Home

The RV Care Customer Care Promises for traveling customers does not apply when visiting an RV Care dealership near your home if you purchased elsewhere.

You're encouraged to establish a relationship with your local dealership for ongoing service. If your RV carries manufacturer's warranty, confirm in advance whether your local dealer provides warranty service.

If your RV is a problem while traveling…

If you are traveling across the province or across Canada, or in the USA, the RV Care | Route 66 dealerships will treat you as one of their own and follow similar processes for rapid repairs.

When service departments are busy, they prioritize repairs necessary for safe travel completion. Non-essential work may be scheduled later.

This emergency service applies only to urgent technical problems while traveling in your purchased RV, not routine maintenance or warranty obligations of your selling dealer.